Rider safety and vetting policy

Last updated: 1 November 2026

How Goerrands keeps riders and customers safe, and what we expect from everyone.

How riders join Goerrands

• Only Goerrands can add a rider. Riders cannot sign themselves up.
• We set up each rider's account ourselves and keep a record of their name and phone number.
• Riders cannot pick jobs for themselves. Goerrands assigns every job.

What you can check

• Your tracking page shows your rider's name and phone number once a rider is assigned.
• Every order has a tracking ID and a status record, so there is a trail of who took your package.
• We can remove a rider from Goerrands at any time, for example after a complaint.

What we expect from riders

• Treat customers and receivers politely.
• Follow traffic laws and ride safely.
• Never open, tamper with or keep a package.
• Deliver only to the person named on the order.
• Never ask for payment beyond the price shown for the order, unless Goerrands agreed to it.
• Keep their phone on while on a job, and tell us straight away about accidents or problems.

Tips for customers

• Before you hand over or receive a package, check that the rider's name and phone number match your tracking page.
• Do not give a rider any money, or any information, that is not part of your order.
• Meet the rider somewhere safe and open when you can.
• If anything feels wrong, call or WhatsApp us straight away.

Keeping riders safe

• Customers must not ask riders to break traffic laws, go somewhere unsafe, or wait for an unreasonable time.
• Riders may decline a job that seems unsafe and should tell us.
• We may suspend customers who threaten or abuse riders.

Reporting a problem

If you have a concern about a rider or a customer, contact us right away. We will look into it and take action, which may include removing a rider from Goerrands. Email goerrands@goerrands.online, or call or WhatsApp 0816 128 4627.